MediCore Health
HIPAA-compliant patient portal with telemedicine that doubled patient retention
MediCore Health is a multi-clinic healthcare provider serving 8,000+ patients across their network. Their legacy patient management system was costing them patients — appointment no-shows were high, records were siloed, and there was no telemedicine capability despite surging demand.
The existing system had no mobile experience, patients were calling in to book appointments, and medical records existed in three disconnected systems. HIPAA compliance was a constant concern with their aging infrastructure. Staff were spending 3+ hours daily on administrative tasks that needed automation.
- Architected a fully HIPAA-compliant patient portal with end-to-end encrypted health records and role-based access control
- Integrated Twilio-powered telemedicine with HD video consultations, screen sharing for imaging review, and session recording
- Built a smart appointment booking system with real-time availability, automated SMS/email reminders, and waitlist management
- Developed a clinical dashboard for providers with AI-assisted note-taking and prescription management
- Created a secure messaging system for patient-provider communication that replaces all phone-based follow-ups
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We went from 40% no-show rates to under 13%. The telemedicine feature opened a completely new revenue stream. The Vertex team understood our compliance requirements from day one — that's rare in a tech agency.